Targeted Probe and Educate Progress Update: DRG 291 Heart Failure and Shock with MCC and DRG 292 Heart Failure with CC

The Centers for Medicare & Medicaid Services (CMS) Change Request 10249 (PDF, 242 KB) implemented the Targeted Probe & Educate (TPE) process, effective October 1, 2017. The following provides Probe 1 TPE results statistics from October 1, 2017 – September 30, 2019.

Findings
Medical Review initiated Probe review edits for providers identified through data analysis as demonstrating high risk for improper payment. Providers have been offered education throughout and upon completion of the Probe 1 TPE review. Current Probe 1 DRG 291 Heart Failure and Shock with MCC and DRG 292 Heart Failure with CC TPE Results are as follows:

DRG 291 Heart Failure and Shock with MCC and DRG 292 Heart Failure with CC

Probes Processed October 1, 2017 – September 30, 2019

Findings by State
Palmetto GBA’s overview of results by state, for providers who have had edit effectiveness performed, for Probe 1 TPE review from October 1, 2017 – September 30, 2019.

Risk Category
Risk Category is defined based on end of Probe 1 provider error rates. The categories are defined as:

DRG 291–292

Top 5 Denial Reasons October 1, 2017 – September 30, 2019

1. No Denials
2. 5CHGE — DRG Upcode/Downcode
3. 5J502/5K502 — Information Submitted Does Not Support Dates Billed
4. 56900 — Auto Deny — Requested Records Not Submitted Timely
5. 5J503/5K503 — No Physician Orders for Inpatient Admission

5CHGE — DRG Upcode/Downcode

Reason for Denial
The services billed were paid at a higher/lower payment level based on medical review of the records submitted.

How to Avoid a Denial
Under the Prospective Payment System (PPS), Medicare reimbursement rates are based on the patient’s health condition and care needs.

• Submit orders to cover the procedures billed
• Submit all documentation related to the services rendered

5J502/5K502 — Information Submitted Does Not Support Dates Billed

Reason for Denial
The claim has been fully denied as the documentation submitted for review was not for the billing period requested in the additional documentation request (ADR). As a result, there were no orders for services or documentation of medical necessity for services billed.

How to Avoid a Denial
Documentation and tips that may be helpful to avoid future denials for this reason may include, but are not limited to, the following:

• Ensure that the correct documentation is submitted for medical review by developing a procedure for staff to follow when preparing information in response to an ADR
• Develop a form or checklist to be used when responding to an additional documentation request to ensure appropriate information is submitted for the dates billed

56900 — Auto Deny — Requested Records Not Submitted Timely 

Reason for Denial
The services billed were not covered because the claim was not submitted, or not submitted timely in response to an Additional Documentation Request (ADR). When an ADR is generated, the provider has 45 days from the date the ADR was generated to respond with medical records. In accordance with CMS instructions, if the documentation needed to make a medical review determination is not received within 45 days from the date of the documentation request, Palmetto GBA will make a medical review determination based on the available medical documentation. If the claim is denied, payment will be denied or an overpayment will be collected.

How to Avoid a Denial

• Be aware of the ADR date and the need to submit medical records within 45 days of the ADR date
• Submit the medical records as soon as the ADR is received
• Monitor the status of your claims in Direct Data Entry (DDE) and begin gathering the medical records as soon as the claim goes to the location of SB6001
• Return the medical records to the address on the ADR. Be sure to include the appropriate mail code or station number. This ensures that your responses are promptly routed to the Medical Review Department.
• Gather all of the information needed for the claim and submit it all at one time
• Attach a copy of the ADR request to each individual claim
• If responding to multiple ADRs, separate each response and attach a copy of the ADR to each individual set of medical records. Make sure each set of medical records is bound securely with one staple in the upper left corner or a rubber band to ensure that no documentation is detached or lost. Do not use paper clips.
• Do not mail packages C.O.D.; we cannot accept them

5J503/5K503 — No Physician Orders for Inpatient Admission

Reason for Denial
The claim has been fully or partially denied as the documentation submitted for review did not include a physician order to admit the patient. Services that are not ordered by the physician are not reasonable and necessary.

How to Avoid a Denial
Documentation and tips that may be helpful to avoid future denials for this reason may include, but are not limited to, the following:

• Physician’s order to admit to inpatient services should be clearly identified in the medical records. This order may be located within the history and physical, progress note, emergency room report and/or verbal order signed and dated by the physician.
• The signature must be legible and should include the practitioner’s first and last name. Also include applicable credentials such as M.D., P.A., or D.O.
• Electronic signatures are acceptable. Valid examples include, but are not limited to, “Electronically signed by John Smith, M.D.,” “Authenticated by John Smith, M.D.” or “Verified by John Smith, M.D.”
• Orders for inpatient admission written by a nonphysician practitioner must be cosigned by the attending physician

Education
Providers are offered an individualized education session where each claim denial will be discussed and any questions will be answered. Palmetto GBA offers a variety of methods for provider education such as webinar sessions, web-based presentations, or teleconferences. Other education methods may also be available.

Next Steps
Providers found to be non-compliant (major risk category/denial rate of 21–100 percent) at the completion of TPE Probe 1 will advance to Probe 2, and Providers found to be non-compliant (major risk category/denial rate of 21–100 percent) at the completion of TPE Probe 2 will advance to Probe 3 of TPE at least 45 days from completion of the 1:1 post probe education call date. Palmetto GBA offers education at any time for providers. Providers do not have to be identified for TPE to request education.

References

• CMS Targeted Probe and Educate (TPE) web page
• Change Request 10249 (PDF, 242 KB)