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Contact Railroad Medicare Medical Review

Published 10/12/2021

Hammer and Wrench

Self-Service

Our eServices portal allows you to receive eDelivery of Medical Review Additional Documentation Request (ADR) letters, Targeted Probe and Educate (TPE) Review letters and Ambulance Prior Authorization Request Decision letters into your eServices eDelivery inbox. You can also upload your documentation and respond to MR ADRs and submit Ambulance Prior Authorization Requests.

Phone

Call 888-355-9165, select Option 5 for Customer Service

Representatives are available Monday through Friday 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

Submit Documentation

Correspondence:
Palmetto GBA Railroad Medicare
Attn: Medical Review
P.O. Box 10066
Augusta, GA 30999-0001

FedEx, USPS, or Overnight Courier:
Palmetto GBA Railroad Medicare
Attn: Medical Reivew
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30999

Fax:
(803) 264-8832

Electronic Submission of Medical Documentation (esMD):
See www.cms.gov/esMD for more information

Ambulance

Ambulance Prior Authorization Requests

U.S. Mail:
Palmetto GBA RRB RSNAT
PO Box 17089
Augusta, GA 30903-0001

Fax:
(803) 462–2632

Group of People

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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