Contact Palmetto GBA Jurisdiction M Home Health and Hospice

Published 10/11/2022

Phone

Call 855-696-0705 (Toll Free)

Our Provider Contact Center representatives are here to assist you with general inquires, provider enrollment, EDI, eServices, and more. Open 8 a.m. to 5 p.m. ET, Monday through Friday. Please reference our Call Flowchart (PDF, 340 KB), IVR User Guide (PDF, 297KB), and IVR Conversion Tool for additional guidance.

Beneficiary Inquiries

Please visit Medicare.gov or call:

1-800-MEDICARE
(800-633-4227)
TTY: 877-486-2048

Medicare Secondary Payer

Please visit CMS.gov or call the MSP Contractor:

1-855-798-2627
TTY: 1-855-797-2627

Open 8 a.m. to 8 p.m. ET, Monday through Friday, except holidays.

Unified Program Integrity Contractor

Please view the Review Contractor Directory - Interactive Map to find the name and contact information for the Unified Program Integrity Contractor (UPIC) for your state.

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Email Us

Use our contact form to submit general inquiries or to provide feedback on our website. For security reasons please do not submit requests involving PHI/PII with this form.

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General Correspondence

Please submit general correspondence to:

Fax:
(803) 462-2217

U.S. Mail
Palmetto GBA Provider Contact Center
Mail Code: AG-830
P.O. Box 100238
Columbia, SC 29202-3582

Group of People

Contact Palmetto GBA Departments

For information on contacting a specific department by phone, email, fax, or for instructions on submitting documentation by mail, please select a department:

Appeals Assistance with your denied claims. Audit and ReimbursementCost Report filing and reopenings, provider audits and provider reimbursement. Beneficiary Customer Service CenterInformation for Medicare beneficiaries. ClaimsAssistance with filing claims. Credit Balance ReportingQuestions or concerns regarding credit balance reports. Electronic Data Interchange (EDI)Information regarding EDI enrollment, remits, PC-ACE Pro 32, DDE, and more. eServicesTechnical support for our eServices portal, including account and login issues. Feedback for CMSProvide feedback on Palmetto GBA. Freedom of Information Act (FOIA) RequestsSubmit a request for federal agency records. Medical AffairsAssistance with understanding local coverage determinations (LCDs) and Medicare Coverage Database (MCD) articles. Medical ReviewResponding to Additional Documentation Requests (ADRs) and submitting medical records. Medicare Secondary Payer (MSP)Questions regarding MSP or a beneficiary's primary or secondary records. Overpayments and RecoupmentAssitance with your overpayments, recoupments and checks. Provider EnrollmentEnrolling in Medicare, changing address, obtaining an NPI, and much more. Provider Outreach and Education (POE)Request training or a speaker for association meetings in your state. Review Contractor InformationContact information for all review contractors by state. Unified Program Integrity Contractor (UPIC)Fraud, abuse, and questionable billing practices.

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